Effective August 22, 2026 · Version 1.0
Privacy Policy
This policy explains how SignApprove handles information on its public website and in its private early-access document workflow. SignApprove is the service operator for website inquiries and account administration; workspace customers decide which documents and signer information they place in the service.
Information we collect
We collect information you submit, including access inquiries, account details, contact information, uploaded PDFs, document fields, signatures, consent records, portal messages, and optional payment references. Security and evidence records may include timestamps, IP addresses, user agents, session records, document hashes, audit events, and delivery outcomes.
How we use information
We use information to operate and secure accounts, prepare and deliver documents, collect signatures, maintain evidence and audit records, respond to inquiries, prevent abuse, troubleshoot, recover the service, and meet legal obligations. An access inquiry authorizes a response to that inquiry; it does not by itself opt you into recurring marketing.
Optional product updates
The early-access form includes a separate, unchecked choice for occasional product updates. We record the consent version and time when selected. You may withdraw that choice by contacting privacy@signapprove.com.
Cookies and analytics
Essential session and preference storage supports security, forms, and your cookie choice. Google Analytics is disabled by default and is loaded only on public marketing pages after you allow analytics. Signing links, client portals, login pages, and authenticated workspaces do not load it. Google advertising storage, signals, and personalization remain disabled. You can change or withdraw your choice at any time.
Service providers
We use infrastructure, email-delivery, backup, and support providers to operate the service. If a workspace enables a payment integration, its configured payment processor handles payment details under that provider's terms. With analytics consent, Google processes limited public-page analytics under its privacy policy. Providers receive only the information needed for their function.
Retention
Account, document, signature, and evidence records are retained while needed to provide the workspace and follow customer instructions, subject to legal and security requirements. Inquiry records are retained while the early-access request is evaluated and for reasonable follow-up. Security logs and operational backups are kept in bounded operational rotations. Some records may remain longer when needed to preserve completed signing evidence, resolve disputes, prevent fraud, or comply with law.
Sharing and sale
We do not sell personal information. We disclose information to service providers, at a workspace customer's direction, to complete a requested transaction, to protect people or the service, or when law requires it. SignApprove does not use signing content for advertising.
Security
We use HTTPS, access controls, password hashing, session expiration and revocation, upload validation, audit logging, monitoring, and tested backups. No online service can promise absolute security. Read the factual Security Overview for current controls and limitations.
Your choices and requests
You may request access, correction, deletion, or a copy of personal information, subject to workspace instructions and legal or evidence-retention obligations. Contact privacy@signapprove.com or use the contact page. We may verify your identity before acting.
International processing and children
Providers may process information in countries other than yours, with contractual and technical safeguards appropriate to the service. SignApprove is a business service and is not directed to children under 18.
Changes
Material changes will be identified by a new effective date and version. Workspace customers remain responsible for giving signers any notices required for their particular documents and jurisdiction.